Article 1. Nature of the Service and Scope of Liability

1. MYKEMI is an intermediary platform connecting brands (sellers) and members (buyers). MYKEMI is not the seller of record; the seller of each product is the brand shown on the product page.
2. Shipping is performed directly by each brand. The brand is responsible for dispatch, tracking, delays, mis-shipments and damage in transit.
3. First-line customer support for products and shipping is the brand’s responsibility. MYKEMI relays inquiries to the brand and monitors their handling.
4. If a brand fails to process a return or exchange within the set period, MYKEMI may approve it on the member’s behalf to protect the member. Resulting costs are reflected in the brand’s settlement.
5. As an intermediary, MYKEMI does not guarantee performance of transactions between members and brands, nor the accuracy of brand-supplied product information, except where damage results from MYKEMI’s intent or gross negligence.

Article 2. Shipping and Shipping Fees

1. Shipping fees are charged per brand. Items from different brands ship separately, so shipping is calculated per brand.
2. You pay once, but orders are split per brand. Delivery status and tracking numbers are provided per order.
3. Free-shipping thresholds apply per brand, based on the item subtotal before coupon discounts.
4. Estimated delivery dates are guidance based on business days and may change due to force majeure or logistics conditions.

Article 3. Returns, Exchanges and Refunds

1. Members may request a return or exchange within 7 days of delivery, from the order history in the app. Requests are forwarded to the brand immediately.
2. For change-of-mind returns, the member bears round-trip shipping, deducted from the refund. The amount is shown before you submit the request.
3. For defects, wrong items or transit damage, the member bears no cost and receives a full refund including shipping.
4. Coupon discounts are not refunded in cash. Used coupons are restored only if the entire payment is cancelled.
5. Refunds are issued to the original payment method after the returned item is inspected. Posting times vary by payment method.
6. Returns may be restricted where the item’s value has significantly diminished through use, or packaging has been damaged such that resale is impossible.

Article 4. Customer Support

1. Inquiries about products, shipping and returns are handled first by the brand. Submitting from your order history forwards them automatically.
2. If the brand does not respond within the set period, the MYKEMI operations team steps in.
3. Account, payment, coupon and service inquiries are handled by MYKEMI.

Article 5. Ingredient Information and Chemi-Check

1. Ingredient analysis, compatibility checks and Skin MBTI recommendations are general information, not medical diagnosis or prescription.
2. Patch-test new ingredients before use, and stop immediately and consult a professional if irritation occurs.
3. Ingredient lists are based on brand-supplied or published labels and may differ after reformulation. Please check the product label before purchase.

Business Information

• Company(pending)
• Representative(pending)
• Business no.(pending)
• E-commerce reg.(pending)
• Address(pending)
• Contact(pending)